Springfield Medical Centre is committed to providing services that are accessible to all patients, including those with disabilities.
We aim to ensure that everyone can access our premises and services safely, comfortably and with dignity.
Our premises
Our surgery provides:
- Step-free access
- Automatic or wide-access entrance doors
- A passenger lift to access upper floors
- Downstairs treatment rooms for patients unable to use stairs
- A disabled toilet (Doc M compliant)
- A gender-neutral toilet
- Clear internal signage
- Seating in the waiting area suitable for patients with mobility difficulties
If you require assistance on arrival, please ring the doorbell or contact reception.
Reasonable adjustments
We recognise our duties under the Equality Act 2010 and are happy to make reasonable adjustments where required.
This may include:
- Offering appointments in downstairs rooms
- Allowing extra time for appointments
- Providing written information in accessible formats where possible
- Supporting patients with mobility, hearing, visual or cognitive impairments
- Arranging a chaperone if required
- Allowing carers to accompany patients
Please inform our reception team if you have any specific access needs so we can support you appropriately.
Hearing and communication support
If you require communication support (for example, hearing loop access or alternative communication methods), please notify reception in advance where possible.
Translation services are available.
Lift access
If the lift is temporarily out of service, we will ensure that:
- Patients are seen in a downstairs clinical room
- Alternative arrangements are made without delay
- No patient appointment is cancelled due to access limitations
Feedback
We welcome feedback on the accessibility of our premises and services.
If you experience any difficulties accessing our building or services, please contact:
Practice manager
gmicb-sal.springfieldenquiries@nhs.net
We review this statement annually.